Privacy policy

Privacy Policy

This Privacy Policy explains how The Kennel Company collects, uses and protects your personal information.

The Kennel Company is a trading name of Walker7096 Holdings Ltd.

Who we are

The Kennel Company

Mitchell's Industrial Park

Bradberry Balk Lane

Wombwell

Barnsley

S73 8HR

Phone: 01226 447027

The information we collect

We may collect and process the following types of personal information:

your name

your address

your email address

your phone number

delivery and billing information

order history

product and enquiry details

payment information where relevant

communications you send to us by email, phone, website forms, social media or messaging platforms

website usage information collected through cookies and similar technologies

How we use your information

We use personal information to:

respond to enquiries

provide quotations

process orders and payments

arrange delivery and installation

provide customer service and aftercare

deal with complaints, returns, refunds and warranty issues

keep internal records

improve our products, services and website

send marketing communications where we are allowed to do so

Our lawful bases for using your information

We use personal information where this is necessary:

to take steps at your request before entering into a contract

to perform a contract with you

to comply with a legal obligation

for our legitimate interests, where those interests are not overridden by your rights and interests

on the basis of your consent where consent is required, including certain marketing activity and non-essential cookies

Who we share your information with

We may share your information with trusted third parties where necessary for business purposes, including:

payment providers

website and ecommerce providers

delivery and installation providers

professional advisers

IT and software providers

marketing service providers

regulators, law enforcement, courts or other authorities where required

We do not sell your personal information.

Marketing

If you choose to receive marketing from us, we may contact you by email, phone, SMS or other channels as permitted by law.

You can opt out of marketing at any time by following the unsubscribe link in our emails or by contacting us directly.

Cookies and website tracking

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function properly. Others help us understand website usage, improve performance, or support marketing activity.

Where required by law, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through our website cookie settings or your browser settings.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax, warranty, complaint-handling and record-keeping requirements.

Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Your rights

Depending on the circumstances, you may have the right to:

request access to your personal information

request correction of inaccurate personal information

request erasure of your personal information

request restriction of processing

object to certain processing

request transfer of your personal information in a portable format

withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office.

Contact details